Mon-Fri 8am-6pm, Sat 9am-1pm 07810 110470

Privacy Policy

How we handle your personal data.

Who We Are

Thanet Heating Controls is a sole trader business providing heating controls electrical services in Thanet, Kent. We can be contacted at:

What Data We Collect

When you contact us, request a quote, or we carry out work for you, we may collect:

  • Your name
  • Phone number
  • Email address
  • Property address (for carrying out work)
  • Details about your heating system and the work required
  • Photos you send us of your heating system

Why We Collect It

We use your data to:

  • Respond to your enquiry or quote request
  • Carry out and manage the work you've asked us to do
  • Send you invoices and receipts
  • Contact you about follow-up work or warranty issues

Our lawful basis for processing is legitimate interest (you've contacted us about our services) and contractual necessity (we need your details to carry out work you've asked for).

How We Store It

Your data is stored securely on our password-protected business systems. We do not share your data with any third parties, except where necessary to carry out the work (for example, if we need to refer you to a Gas Safe engineer at your request).

How Long We Keep It

We keep your contact details and job records for up to 3 years after the last work carried out, for warranty and reference purposes. After that, we delete it. If you never became a customer, we delete your enquiry data within 12 months.

Your Rights

Under UK data protection law, you have the right to:

  • Access the data we hold about you
  • Correct any inaccurate data
  • Delete your data (where we have no ongoing obligation to keep it)
  • Object to how we use your data

To exercise any of these rights, email us at [email protected] or call 07810 110470.

Cookies

This website does not use tracking cookies or analytics. We do not use Google Analytics or any third-party tracking scripts.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Last updated: March 2026

Call Now: 07810 110470